Customer care

FAQ

Quick answers to the questions shoppers usually ask before choosing eyewear online.

How do I choose the right frame size?

Start with frame width. Narrow, medium, and wide fit notes help you compare the frame against your current pair or your preferred look.

What are blue light glasses?

Blue light glasses are designed for screen-heavy routines. Product pages explain lens features and whether a style is suitable for all-day wear.

Can I add prescription lenses?

The MVP flow uses a simplified lens path. Prescription-specific workflows can be added later as the store expands.

How long does shipping take?

Shipping timing depends on region and fulfillment setup. The checkout page will show available shipping options before payment.

Can I return frames?

The MVP policy is built around a clear 30-day return message. Final return conditions should be confirmed before public launch.

Where should I start if I am unsure?

Use the frame quiz. It gives you a quick starting frame edit based on browsing need, frame shape, who you are shopping for, and whether you want best sellers, new arrivals, or the full catalog.