Customer care
Most orders need 3 to 5 working days for processing before they leave our facility. Standard delivery is usually 7 to 10 business days after dispatch, while express delivery is usually 4 to 7 business days after dispatch.
Prescription orders may take extra care because lens selection, prescription details, and frame availability need to be checked before shipment.
Free U.S. shipping is available on orders over $99. For orders under $99, standard shipping is $9.90. Express delivery is $26.90 where available.
The checkout page shows the available shipping method and final shipping cost before payment.
After checkout, you will receive an order confirmation. Our team then prepares your frame, checks the selected lens setup, and sends the order to fulfillment.
If a frame, lens option, or prescription detail needs clarification, support may contact you before shipment.
Orders with single-vision, progressive, reading, photochromic, or blue-light lens selections may need extra review before dispatch. Make sure your prescription details, PD, and chosen lens package are complete before checkout.
If you are still comparing options, use Select Lenses before you order so the shipping timeline is based on the lens path you actually want.
Once your order ships, you will receive a tracking ID by email and/or text message if a mobile number was provided. Please allow 1 to 3 working days for tracking information to update after the carrier receives the parcel.
Please check your shipping address carefully before placing an order. If you entered the wrong address, contact us as soon as possible at service@wearsatis.com.
If the order has already been dispatched, the delivery address usually cannot be changed.
If tracking shows delivered but you cannot find the package, check nearby delivery spots and contact the carrier first. Then contact SatisVision support with your order number so we can help review the case.
Carrier delays, holidays, weather, customs review, and regional disruptions may affect delivery timing.
If you are unsure about lens choices, prescription details, or delivery timing, review our lens options or contact us before checkout. Clear order details help reduce delays.
For policy questions after you compare delivery timing, also review our Returns page so you know the full purchase path before placing an order.